Return Policy
We want you to be completely satisfied with your purchase from BridalBandsSet.com. If for any reason you are not happy with your order, we offer a straightforward return process.
Eligibility for Returns
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. You must initiate your return within 14 days of receiving your order.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized orders
- Items marked as final sale
- Any product that has been worn, altered, or damaged
How to Initiate a Return
To start a return, please contact our customer service team. Provide your order number and the reason for your return. Once your return is approved, we will provide instructions on how to proceed.
Refund Process
After we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.
Exchanges
If you need a different size or style, you may request an exchange. Exchanges are subject to availability.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.
Shipping for Returns
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.
Questions?
If you have any questions about our return policy, feel free to reach out to us. We’re here to help!